Help Center

-Shipping Time and Rules

Shipment times for each product vary depending on availability.

For miners

1. The inventory miner will ship within 3 business days, in case of bulk orders we may take a extra day or two to ship the product via (DHL Express/ UPS/ FedEx/ TNT).

2. The delivery date for pre-order miners depends on the factory’s schedule. The estimated delivery time will be indicated on the order page, but delays may occur. If the factory delays production, the delivery of your Apexto miner will also be delayed.

For Liquid Cooling Equipment

Liquid cooling types of equipment are mostly DDP air and sea freight, we have warehouses in the USA, Europe, and other places, we will ask our customers for the nearest receiving airports and ports before shipment so that we can transfer the goods to you from the nearest place to our customers.

SHIPPING COMPANY		ESTIMATED DELIVERY TIME	PROCESSING TIME
	DHL	3-7 days	3~7 business days
	UPS	4-8 days
	FedEx	3-7 days
	TNT	3-8 days

Note: If you have any questions about your shipment, please contact us immediately. We will track your order and provide updates as soon as possible. Please note that delivery times are estimates and actual arrival times may vary. Thank you for your understanding!

–Delivery and Shipping Fee

Shipping Services

1. GoodManInterlink offers ideal shipping methods for any requirement. We provide worldwide delivery (Customer &equest Acceptable): UPS, DHL, FedEx, EMS, TNT, and etc. In addition, you can also pick up your order yourself at our warehouses if you prefer.

2. GoodManInterlink has three warehouses: Shenzhen warehouse, Hong Kong warehouse, and Moscow Warehouse. Our orders will be shipped from one of these three warehouses based on customers’ requirements.

3. For most areas, the liquid cooling equipment will be shipped to you via sea freight. Ports and receiving points in different regions will incur different shipping charges. It is recommended that you contact customer service to confirm address details and calculate shipping costs before placing an order.

Note:

1. In some countries we have DDP (Delivery Duty Paid) shipping, including the United States, Canada, Russia, Dubai, and some EU countries. If you need DDP shipping, contact online customer service. Without DDP country or normal Shipping, we help you to reduce your tax to make lower invoices. If you need this service, please tell us your requirements in advance.

2. We accept self-pick up your miners. Please confirm your arrival time and related information with us at least a day in advance.

Shipping Notice

For special shipping requests, please contact customer care. Please confirm your address before payment. If you enter the wrong address, please contact customer care promptly. We will contact logistics personnel to solve the problem. Apexto orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

Please ensure that you provide the correct name, address, and contact information when placing an order to ensure successful delivery. In cases where parcels are returned as undeliverable, we will re-dispatch the order, but any additional charges (“Return Expenses”) will be your responsibility.

Taxes and Customs Duties

-Customs Duties
The prices of products sold by GoodManInterlink Mining do not include shipping, customs duties, or other taxes. Please note that you are responsible for all applicable charges based on the laws and customs regulations of your country. If the mining equipment is delayed or returned to Hong Kong due to insufficient documentation or other issues, the customer will bear all additional shipping costs. Thank you for your understanding and cooperation!

-Taxes
We help you reduce your tax burden by providing lower invoices. We will do our best to ensure that taxes and/or customs duties do not have a significant impact on your overall price.

–Order and Logistics Tracking

Notification

After the order is shipped, you will receive a notification email containing the waybill number. You can also log in your account to check your waybill number. You can click the link and skip to the express company’s official website to check your package shipment status.

Tracking Your Order

1. Log in to your GoodManInterlink account and check “My Orders”

2. Contact GoodManInterlink customer care.

Inspection and Sign

As GoodManInterlink products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact customer care.

Once you (or someone else on your behalf) sign for the item, GoodManInterlink will consider your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list.

The notes are as follows:
1. The video is continuous, uninterrupted, with no editing, to ensure that the goods are clearly and completely presented in the camera.

2. The video must be complete and clearly reflect the courier note, SN code on the box, and other important information.

3. After unpacking the package, please check the item carefully to confirm that there is no problem with the item. And then you can end the video.

4. If there is a problem with the item, please show it in the video, and use words to explain.

-Refund Policy

-Maintenance Service

Warranty Service

Kindly note that for brand new, 100% original miners, the warranty period is typically 12 months or 6 months, depending on the factory’s policy, starting from the production date.

For used mining machines, there is no warranty or after-sales service; however, before shipment, we will provide mining machine testing videos to ensure you understand its performance. Once you confirm acceptance, we will proceed with full communication and arrange shipment.

During the warranty period, the customer will be responsible for the shipping costs for repairs, as well as any applicable customs duties. For miners out of warranty, if the unit needs to be returned to the factory, the customer will bear all logistics, customs clearance, and maintenance costs.

If you have software problems with your machine, you can contact our online customer service for help. If you have hardware problems with your machine, please contact us to send your machine to our center for repair.

Good Man Interlink is the strategic partners of leading cryptocurrency mining equipment manufacturers such as Bitmain, IceRiver, Whatsminer, iBelink, Avalon and so on. The Good Man Interlink Service Center is staffed by experienced experts who are familiar with all models of ASIC miners on the market. If necessary, they are ready to provide you with professional help and repair your mining equipment. If the problem cannot be resolved remotely, we will provide you with instructions on how to send the device to our center for repair. It is important to note that the warranty does not cover damage to the equipment due to misuse, failure to follow operating instructions, or physical damage due to improper operation.

Note:
1. Transportation costs and all other costs (if any) about the return of a product shall be under the sole responsibility of the purchaser.

2. The period of repair shall depend on the type of problems encountered.

3. To check the warranty period, you can go to the warranty inquiry section of the website of ASIC miner manufacturers such as Bitmain and WhatsMiner and enter the serial number (SN).

-FAQ

1. How to check Warranty

Bitmain: https://support.bitmain.com/hc/en-us

WhatsMiner: https://www.whatsminer.com/src/views/support.html?lang=en-US

Jasminer: https: //www.jasminer.com/#/support/searchsn

Canaan Avalon: https://www.canaan.io/supports/

Other brands:

Send an email to sales@goodmaninterlink.com for inquiries

2. Return Factory Fee

When returning the product to our company/manufacturer, the customer is responsible for the shipping cost, and the customs clearance fees.

3. Forbidden Operations

① If the warranty label or serial number (SN) of the product is torn or removed, or the product is damaged due to unauthorized disassembly within the warranty period, the warranty will be void.

② Confirm the machine usage instructions and operating specifications. For details, refer to the machine instruction manual and relevant sales/after-sales personnel. If the machine is damaged due to misoperation by the customer (such as connecting to the wrong voltage), the warranty will be void.

③ Any modifications made by the customer within the warranty period, such as adding cooling systems, modifying fans, heat sinks, or altering power cables, the warranty will be void.

④ If you change the SN code of the machine shell without permission, the warranty will be void once discovered.

5. Precautions

① If you find the miner is damaged, or scratched, or the warranty label has fallen off/damaged, you must notify our office immediately (within 24 hours) for clarification, otherwise, the warranty will be invalid.

-What is customs clearance?

Customs clearance is a compulsory process for any goods entering or leaving a country. It requires the submission of various export and import documentation, as well as the payment of duties, VAT and any additional costs such as storage and testing by customs agents.

Citizens should pay import duties to the customs according to law based on different customs policies of various countries and regions.
Please note that the tax is not collected by Good Man Interlink but by local customs.

-How long does customs clearance take?

Customs clearance is typically completed in minutes or hours, but it can extend to days or weeks if there are missing documentation or if the goods needs to be inspected. In such cases the goods will be held until the necessary documentation has been provided or customs agents have completed their checks.

-How do you pay customs charges?

Most importers and exporters will have a freight forwarder or customs broker that pays customs charges on their behalf, saving them the trouble of paying it themselves. If the importer manages their own shipments, they’ll typically be sent an invoice detailing the charges once the goods arrive in the country. These will need to be paid before the goods are released for onward transport.
In certain circumstances, the importer won’t be liable for the payment of import charges. It will depend which incoterms (International Commercial Terms) has been agreed between the importer and supplier (exporter).

-What documentation is required for customs clearance?

The amount of documentation required for customs clearance will vary by country, but the following documents are required in the majority of countries:

Export Documentation

• Purchase order from the buyer
• Sales invoice
• Packing list
• Bill of lading or air waybill
• Certificate of origin
• Any other documentation as required by the buyer, or as outlined in a letter of credit from a financial institution

Import Documentation

• Purchase order
• Sales invoice from supplier
• Bill of lading or air waybill
• Packing list
• Certificate of origin
• All other documentation as required by the buyer or the terms of a letter of credit

If you encounter any issues during customs clearance, please contact us immediately for assistance. If UPS or DHL reaches out regarding customs inquiries, get in touch with us right away. Avoid providing any documentation without consulting us first, as we cannot assist with customs clearance or duty taxes if additional fees are incurred.

Tips: We have compiled a list of common customs clearance policies from various countries for your reference.

Customs and Import Duties in India

Nearly all goods imported into India are subject to customs taxes.

Certain countries impose higher import taxes to encourage the growth of domestic industries. This approach, called Import Substitution Industrialization (ISI), focuses on replacing imported goods with locally manufactured products.

Basic Customs Duty (BCD): Introduced under the Customs Act of 1962, BCD is a tax applied to imported goods. The rate varies based on the type of product, and the Indian government has the authority to grant exemptions or reductions for specific items.

Duty Rates: BCD rates range from 0% to 100%, depending on the item’s HS code and country of origin. Based on historical customer feedback, the average rate is typically around 70% for many products.

Spain Customs and Import Duties

To import goods into Spain, the first requirement is to pay the applicable tariffs or customs duties.

As a member of the European Union (EU), Spain adheres to the EU’s Common Customs Tariff. This means preferential rates are applied to imports from countries that have trade agreements with the EU.

Because the EU functions as a unified trade bloc, products imported into Spain from other EU member states are not subject to tariffs or customs duties. For example, goods arriving from Germany will not incur these fees. However, imports from non-EU countries will be subject to customs tariffs, typically ranging from 0% to 17% of the product’s value, with an average tariff rate of around 4.2%.

UAE Customs and Import Duties

The ICP (Federal Authority for Identity, Citizenship, Customs, and Port Security) oversees customs processes in the UAE. This includes inspections, tariff implementation, customs data management, and efforts to prevent smuggling and fraud for all goods entering, exiting, or transiting through the country’s ports.

Residents making international purchases above the specified threshold are subject to:

• A 5% import customs duty
• A 5% value-added tax (VAT)

Items valued at less than AED 300 are exempt from customs duties. However, this exemption does not apply to products such as tobacco, tobacco-related items, e-cigarettes, nicotine liquids, alcoholic beverages, or food containing alcohol.

EU Customs and Import Duties

If you are required to pay import duties, Royal Mail (or your courier) will notify you and provide instructions on how to settle the payment. Since your parcel will be arriving from outside the EU, it may be subject to VAT or excise duty. Additionally, gifts valued above a certain threshold will also incur customs duties. You generally have up to three weeks to pay any charges before the parcel is returned.

To determine the exact amount due, you will need to know the tariff or HS code. If VAT is also applicable, it will be calculated based on the total value of the goods, including the import duty.